Your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and handle your data when you access our website and utilize our shipping estimator and tracking tools. By using our platform, you consent to the data practices described in these guidelines.
1. Information We Collect
To provide you with accurate tracking and shipping rate calculations, we collect the following types of information:
- Account Data: When you register or start a trial, we collect your name, email address, and company details.
- Tool Input Data: Information you enter into our tools, such as tracking numbers, package dimensions, weights, and origin/destination locations.
- Usage Data: Automated data including your IP address, browser type, and interactions with our website to help us improve performance.
2. How We Use Your Information
We do not sell your personal data. We use the information collected strictly to operate and improve our platform:
- Service Delivery: To generate live shipping rate estimates and fetch real-time tracking statuses from carriers.
- Account Management: To process payments, manage your subscription, and provide customer support.
- Platform Improvement: To analyze usage trends, fix bugs, and develop new calculation features.
3. Data Sharing and Third Parties
Because our software connects with external logistics networks, some data must be shared to function properly:
- Shipping Carriers: Tracking numbers and location queries are transmitted to third-party carriers (e.g., DHL, FedEx, USPS) via secure APIs to retrieve data.
- Payment Processors: Billing details are processed securely by our financial partners (e.g., Stripe, PayPal). We do not host your credit card data.
Security Note: All API requests made through our tracking and estimation tools are encrypted using industry-standard SSL/TLS protocols to ensure your data remains secure in transit.
4. Cookies and Tracking Technologies
Our website uses cookies (small text files stored on your device) to enhance your user experience:
- Essential Cookies: Required to keep you logged into your account and secure your session.
- Analytics Cookies: Used to understand how visitors interact with our website so we can optimize our layout and tools.
- You can instruct your browser to refuse all cookies, but doing so may limit your ability to use some premium features of our website.
5. Your Data Rights
Depending on your location (such as under the GDPR or CCPA), you have specific rights regarding your personal information:
- Access & Portability: You can request a copy of the personal data we hold about you.
- Correction & Deletion: You may update your account details at any time or request full deletion of your account and associated data.
- Opt-Out: You may unsubscribe from marketing communications at any time via the link in our emails.
