We want you to be fully satisfied with our shipping estimation and tracking tools. These guidelines outline our terms for canceling subscriptions and requesting refunds for our digital services.
1. Subscription Cancellations
You have full control over your active subscription status at all times:
- How to Cancel: You can cancel your auto-renewal instantly through your user account dashboard under billing settings.
- Access Duration: Upon cancellation, your account retains premium features until the final day of your current paid billing cycle.
- No Penalties: There are no cancellation fees or hidden charges for ending your subscription.
2. Refund Eligibility Rules
Because our platform provides immediate, automated access to digital calculators and logistics data feeds:
- Monthly Plans: Monthly subscriptions are non-refundable once the billing cycle has processed. We do not provide credits for partial months or unused time.
- Annual Plans: If you are billed for an annual renewal and forgot to cancel, you may request a refund within **72 hours** of the charge date by contacting support.
3. Free Trial Policies
If you sign up for a trial period requiring credit card details:
- You must cancel the trial before the final day to avoid automated conversion into a paid subscription plan.
- If a trial successfully converts into a paid plan because it wasn't cancelled in time, standard digital refund windows apply.
Important Note: Canceling your subscription stops future recurring charges instantly. It does not automatically trigger a refund for past billing cycles unless requested within our eligible review window.
4. Refund Processing Time
If a refund is approved by our billing support team, the credit will be processed immediately through our secure payment gateway. Funds typically reflect back on your original credit card or payment method within **5 to 10 business days**, depending on your financial institution.
